RETURNS FOR RETURN
We want you to be 100% satisfied with your purchase, if you are not you can return unused items within 14 days of receiving them.
Make the return in 4 simple steps
- Register your return by clicking on the request form link below.
- Wait for confirmation of sending the request. For returns from non-EU countries, we will send you further information regarding customs clearance.
- Pack the items received safely in the original packaging, apply the shipping label with the address you find on the return form, insert the completed return form into the package.
Make sure to enter your bank details in the text field, so we can process the refund to the indicated account. This step is not required if you paid by credit card or PayPal. Download the return form
- Receive a refund of the amount paid, which will be applied as soon as we have received and processed your return.
- The goods must be returned intact, in the original packaging , complete in all its parts and complete with the attached tax documentation; each product must be returned in the same condition in which it was received and without having been used .
- Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to the withdrawal within a maximum period of 14 days.
- All expenses incurred during the purchase are refundable, including transaction and shipping costs, the cost of return shipping is not refundable.
- In case of purchase of multiple products and partial return, shipping costs are refundable for the part attributable to the returned products.
Is the product damaged?
- If upon receipt one or more items are damaged, please report the damage (with related images). By following the instructions on this page Request a replacement for damaged products.